Emotional Intelligence (EQ) for Transformational Leadership 2.0 (Classroom and Asynchronous E-learning)

Emotional Intelligence (EQ) is becoming a critical skill for leaders.  Research has shown that 90% of high performers possess high emotional intelligence.  Traditionally, many managers have been promoted because of their technical/functional skills and for their dedicated service to their organisations.  However, with a newer generation of younger and more diversified group of employees, many of these leaders who are not trained in EQ skills, face difficulties in engaging and motivating their employees to perform. 

Emotional Intelligence is the ability to understand and manage our own emotions, and the emotions of others around us.  It is a set of emotional, social and relational skills that guides the way we perceive, understand and express ourselves; connect with others; manage interpersonal communication and cope with challenges.  EQ skills can be learned, developed and augmented.

Emotional Intelligent Leaders are fully aware of their own emotions and are able to maintain composure and presence in challenging situations.  They are able to articulate their thoughts, recognise the emotions in others and to provide feedback.  High EQ leaders are able to coach, facilitate change and resolve conflicts among team members leading to greater team performance.

This is a blended learning course which consist of:-

• Pre-course self-paced eLearning session,
• EIQ2 self-assessment survey and
• 2 days facilitated classroom session cum assessment

It is an advanced follow-on module to our popular “Coaching for Performance and Capability Development” workshop which covers the foundation of Leadership Coaching.  Unlike other similar Emotional Intelligence courses in the market, this course has been contextualised by integrating the International Coaching Federation, ICF Coaching Competencies for leaders to coach at the transformational level.

 

COURSE OBJECTIVE

The objective of this course is to equip the learner with the emotional competence to manage oneself and to coach and lead others.  The ability to express and control our own emotions is important, and so is our ability to understand, interpret, and respond to the emotions of others.  The ultimate goal is to achieve the organisational goals by building relationship, motivating teams, enabling change and managing conflicts through these practical EQ Leadership Coaching skills.

This is the Module 2 of a series of 4 modules leading to the Certified Performance Leadership Coach (CPLC) certification program.

 

COURSE CURRICULUM & METHODOLOGY

• Be fully present and to recognise one's own emotional state and triggers in different situations (Self-Awareness)
  • Understand Emotional Intelligence (EQ) and its impact as a leader
    • Differentiate between IQ and EQ
    • EQ Competencies
  • Recognise own emotions including the cause and effect in different situations
    • How our brain works
    • Types of Emotions and Emotional Triggers
    • Inculcating Confidence to overcome emotional triggers
    • Understand the implications and impact of own leadership style

 

• Be conscious in managing one's emotion and shifting perspectives to employ a style that is open, flexible and confident (Self-Management)
  • Manage impulse, maintain presence and make appropriate choices
    • Consciousness and Maintaining Presence
    • Techniques in managing emotions and making appropriate choices
  • Evaluate own values, ethics and integrity, ensuring accountability and responsibility for what has been committed
    • Importance of upholding integrity and ethic
    • Value systems
    • Integrity in action
       

• Recognise the emotional state of others through sensing and effective communication (Social Awareness)
  • Effective Communication
    • Effective ways to communicate in emotional situations
    • Evoking awareness
  • Demonstrate Empathy through Sensing
    • Empathy skills
    • Sensing and Intuition
  • Engaging with different personalities and their emotions
    • Different personality types and behaviours
    • Building on differences

 

• Apply Emotional Intelligence for transformational leadership (Social Management)
  • EQ Leadership Coaching
    • Transactional vs Transformational Coaching
    • 5 Levels of Learning and Change
  • Building Relationship and Team Synergy
    • Collaboration and Trust
    • Shared Values and Empowerment
  • Managing Conflict and Change
    • Issues and Trends that affect Decision Making
    • Conflict Management Framework
    • Beliefs and Conditions to Influence Change

 

Our Training methodology is based on Adult learning principles and hence, emphasizes on experiential learning activities, small group and class interactions as well as skills-based practices during the workshop.  This methodology accelerates adult learning, retention and brings forth the application/relevance to real-life situations.  Equally important, the workshop is engaging and enjoyable for the participants.

The content of this “Emotional Intelligence (EQ) for Transformational Leadership” workshop integrates the Emotional Intelligence competencies with the ICF Coaching Competencies.  This ensures that this course is unique in enabling the participants with Emotional Intelligence Coaching skills to empower their team to greater performance. ICF (International Coaching Federation) is a global organisation that sets the standards and guidelines for the coaching community.  Our facilitators are ICF certified coaches with more than twenty years of senior leadership experience.

 

This course is the Module 2 of the Certified Performance Leadership Coach (CPLC) program.  Participants will receive 20 contact hours as part of the CPLC program.  Participants who complete the full CPLC Level 1 accredited program will be eligible to apply for credentials from the International Coaching Federation (ICF) using the ACC LEVEL 1 Credentialing Applications.

 

LEARNING OUTCOMES

At the end of this program, participants will be able to:

• Apply transformational coaching skills to empower employees
• Manage one’s emotion, composure and presence in challenging situations
• Increase their ability to read external cues, patterns and emotions of other people
• Communicate effectively and influence others
• Engage others with empathy and better manage difficult conversation
• Inspire change and manage conflict

 

TARGET AUDIENCE

Formal/Informal Leaders who engage and motivate team members to higher levels of performance.  These include Business Leaders, Directors, Managers, Supervisors and HR Leaders.

Participants are expected to be fluent in spoken and written English, preferably with a Diploma/Degree qualification.  Ideally, participants should have at least 5 years of work experience with at least one year of supervisory/managerial experience.  

Participants should have completed the “Coaching for Performance and Capability Development (WSQ)” module, or are familiar with coaching process (e.g. GROW Model) and coaching competencies (e.g. Coaching mindset, Active listening, Powerful Questioning, Evoking Awareness etc.)

 

COURSE FEE

Please see SkillsFuture Funding Subsidy for more details.

This course is also approved under Union Training Assistance Program (UTAP). NTUC members are eligible to defray their cost of training by leveraging on UTAP funding.  More information on the amount of UTAP funding that can be used are found under Using UTAP to Upskill and NTUC UTAP Portal.

Note:

• All pricing are in Singapore Dollars.  Course Fee stated is per participant price and subjected to change.
• BP Coach Training Pte Ltd is a non-GST registered company and a Nett Fee Approved Training Organisation (ATO).
• SME is defined as:-
  • Organisation registered or incorporated in Singapore AND
  • Employment size of not more than 200 OR with annual sales turnover of not more than $100 million
• SSG refers to SkillsFuture Singapore.
• Employers may claim Absentee Payroll Funding.  Please note that the organisation sponsoring employees for training must have an Enterprise Portal for Jobs & Skills (EPJS) account setup and approved by SSG, to be eligible for the training grant subsidy and absentee payroll funding.
• For the purpose of funding validation, all nett fee payment for employer-sponsored participants must be in the form of company issued cheques or through bank transfer from the sponsored company.
• Self-sponsored individuals may pay their nett fee via SkillsFuture Credit or other payment options accepted by BP Coach Training. 
• This course is aligned to WSQ Leadership & People Development LPM Skills Framework.  Participants will receive a Statement of Attainment (SOA) issued by SSG.
• SSG Course Reference No: TGS-2022014922
• Please refer to the Terms & Conditions for more details.

 

TESTIMONIALS

"Laurence and Eng Neo expertly and effectively facilitated this programme. I have learned much and benefited greatly from it. Would highly recommend it to others." CapitaLand participant

"A value added and fruitful course that all should not miss. Extremely engaging and the facilitators are able to bring forward the learnings easily to all the participants" Idemitsu International participant

“I have benefited a lot from this course. In my daily work and family life, I believe EI is an important part where many unpleasant events can be avoided. Given the stressful environment that we are in especially now, EI could generally reduce the explosive situations.” Technical Manager & Trainer, Engineering industry

"This is very energizing course and the skills acquired is purposeful to help not just staff but people you meet in your life journey, who needs a nudge to move forward in whatever they endeavour to do."  Manager, Healthcare Industry

“Both Laurence and Eng Neo bring with them rich experience and knowledge. They are both patient and engaging, with questions and even challenges that were presented by the participants. The pacing of the class was good, as it is challenging to hold the attention of the participants from 9am to 6pm, and there was not a moment of dullness or drag”  Life Coach

“Great course that I would like to recommend to all levels to take-up.  Great trainers.” Sales Manager, Engineering industry

“Both Laurence  and Eng Neo are very professional in delivering the course. They are well prepared, knowledgeable and professional in every aspect.  Their wealth of knowledge and competencies in the subject matter are commendable.  Kudos to both of them for upholding such professionalism in the training. I am looking forward to my next training session with them.” HR Leader, SingPost

“All this while I have only heard the term "Emotional Quotient" (EQ) without being formally trained.  After the course, I gained lots of clarity, especially on how EQ plays an important role in one's life.  The course has equipped me with the required skills and knowledge to begin my journey as a Coach....a journey I believe would bring lots of meaning to my life as well as others I am associated with” Independent Consultant

“I realize how powerful it is to help the coachee understand the emotional quotient at play.  That evening after I finished the workshop, I applied what I learnt in a personal coaching practice with a friend who felt "stuck" and fearful about what was expected of her job and she wanted to get from our conversation, what could her next step be.  At the end of the coaching session, she said she was clearer why she was feeling fearful, she felt she understood herself better, she felt more positive and energized to be able to consider the options that she surfaced during the coaching conversation.  I felt happy for her and encouraged that what I have learnt could help someone.  Thank you Eng Neo and Laurence for being such great teachers (and coaches)” Learning Consultant

"The course is well-organized. The trainers had organized team games and activities to enhance the topics of the course, which gives us a better understanding of the topics."  GM, Engineering & Industrial

“The trainers are knowledgeable and precise in the choice of content and illustrations. Authentic without the ra-ra  or self-aggrandising self publicity. The environment and the set-up of the class was also very conducive to learning.” Instructional and Career Coach

"Laurence and Eng Neo, through their engaging facilitation and activities were very effective in teaching us the importance of being aware of ourselves and those around us in our professional and personal lives.”  Sales Coach

“This course is very effective, practical and useful in my role as HR manager in coaching leadership team. It is a very practical and engaging session. Trainers are so open to share their experience with us.” Schlumberger participant

"Laurence and Eng Neo are great facilitators. The activities were enjoyable and they helped us apply our skills on the spot. Thankful for a fun class." Non-profit organisation participant 

“The course is very well-structured. Pre-course e-learning prepared participants with a high level understanding, allowing a more effective learning in the follow-up classroom sessions.  The instructors deliver the materials in a clear and easy to understand manner.” Electronics industry participant

 

REGISTRATION

Register online by clicking the REGISTER button above on your preferred training dates. (For mobile devices, please click on the small arrow button next to the preferred date to see the Register button).

More about BP Coach Training.