Coaching for Performance and Capability Development 2.0 (Classroom and Asynchronous E-learning)

Coaching staff for growth, development and higher performance have become one of the most important leadership skills to master. Many managers are skillful in achieving results but lacks the ability to develop people. The long-term effect is de-motivated employees, vacuum in the leadership succession and poorly skilled staff with silo mentality lacking personal accountability.

Coaching is not about directing, telling or advising. It is a specialized conversation technique designed to bring out the best in people; a skill that can be learnt and sharpened by managers who desire to be masterful coaches and leaders. This skill is needed even more when holding performance appraisal session where the manager help the subordinate assess their areas of strengths and growth opportunities, set performance goals and objectives, reviewing accomplishments and rewarding performance.

 This is a blended learning course which consist of:-

• Pre-course self-paced eLearning session and
• 2 days facilitated classroom session cum assessment

Unlike other similar courses in the market where the focus is on managing systems and processes, this course emphasizes on the leadership soft skills of coaching.  It is important for leaders to be able to lead people, by engaging, motivating, facilitating self-discovery and change through the coaching approach rather than managing people through systems and processes.

 

COURSE OBJECTIVE

The objective of this course is to equip the learner with the fundamental coaching knowledge and skills to develop and enhance employees’ performance and potential.  Learners will be familiarized with the latest industry skills requirements and apply their coaching skills to develop learning and development plans that are aligned to their organisation objectives.  The ultimate goal is to achieve the organisation goals, develop people to be future-ready and retain good talent.

This is the Module 1 of a series of 4 modules leading to the Certified Performance Leadership Coach (CPLC) certification program.

 

COURSE CURRICULUM & METHODOLOGY

• To apply coaching skills and techniques to enhance team performance
• Coaching Principles and Mindset to enhance team performance
• Distinction between the various Leadership Helping Skills
• Benefits of Leader as a Coach and Impact to Organisation
• Importance of Mindset shift
• Building Trust for Effective Coaching
• Competency vs Character Trust
• Applying SCARF and EARN models to Build Trust
• The Art of Powerful Questioning
• ORID Question Structures
• Designing Powerful Questions to create self-awareness, challenge paradigms and stretch the potential
• The Power of Active Listening
• Discover the behaviours and techniques for Active Listening
• Strengths-spotting Technique
• Barriers to Listening
• Coaching Goals and Process
• Establishing Coaching Agreement
• T-GROW Coaching process
• To develop capabilities of team that are aligned to organisation strategies and needs
• Analyse team capabilities 
• Alignment to organization strategies and needs
• Training Needs Analysis
• Develop learning and development plan
• Market trends in Skills Requirements
• Learning strategies
• To facilitate learning and change within the team
• Creating awareness for change
• Barriers to learning and change
• Doing, Being and Thinking Actions
• Designing Actions to facilitate learning
• Resources and Support structures
• Continuing Professional Development for self-development
• 3C's Framework

Our Training methodology is based on Adult learning principles and hence, emphasizes on experiential learning activities, small group and class interactions as well as skills-based practices during the workshop.  This methodology accelerates adult learning, retention and brings forth the application/relevance to real-life situations.  Equally important, the workshop is engaging and enjoyable for the participants.

The content of this “Coaching for Performance and Capability Development” workshop is based on the Core Coaching Competencies outlined by the International Coaching Federation (ICF), which is a global organisation that sets the standards and guidelines for the coaching community.  Our facilitators are ICF certified coaches with more than twenty years of senior leadership experience.

 

This course is the Module 1 of the Certified Performance Leadership Coach (CPLC) program.  Participants will receive 20 contact hours as part of the CPLC program.  Participants who complete the full CPLC Level 1 accredited program will be eligible to apply for credentials from the International Coaching Federation (ICF) using the ACC LEVEL 1 Credentialing Applications.

 

LEARNING OUTCOMES

At the end of this program, participants will be able to:

• Apply Leadership Coaching knowledge, skills, tools and techniques to enhance employees’ performance
• Communicate effectively with team members
• Motivate employees to make positive changes
• Conduct effective performance conversation
• Develop talent and skills
• Build trust and strong relationships with employees and others

 

TARGET AUDIENCE

Formal/Informal Leaders who motivate team members to higher levels of performance and develop talent in others.

Participants are expected to be fluent in spoken and written English, preferably with a Diploma/Degree qualification.  Ideally, participants should have at least 5 years of work experience with at least one year of supervisory/managerial experience.

 

COURSE FEE

Please see SkillsFuture Funding Subsidy for more details.

This course is also approved under Union Training Assistance Program (UTAP). NTUC members are eligible to defray their cost of training by leveraging on UTAP funding.  More information on the amount of UTAP funding that can be used are found under Using UTAP to Upskill and NTUC UTAP Portal.

Note:

• All pricing are in Singapore Dollars.  Course Fee stated is per participant price and subjected to change.
• BP Coach Training Pte Ltd is a non-GST registered company and a Nett Fee Approved Training Organisation (ATO).
• SME is defined as:-
• Organisation registered or incorporated in Singapore AND
• Employment size of not more than 200 OR with annual sales turnover of not more than $100 million
• SSG refers to SkillsFuture Singapore.  
• Employers may claim Absentee Payroll Funding.  Please note that the organisation sponsoring employees for training must have an Enterprise Portal for Jobs & Skills (EPJS) account setup and approved by SSG, to be eligible for the training grant subsidy and absentee payroll funding.
• For the purpose of funding validation, all nett fee payment for employer-sponsored participants must be in the form of company issued cheques or through bank transfer from the sponsored company.
• Self-sponsored individuals may pay their nett fee via SkillsFuture Credit or other payment options accepted by BP Coach Training.  
• This course is aligned to WSQ Leadership & People Development LPM Skills Framework.  Participants will receive a Statement of Attainment (SOA) issued by SSG.
• SSG Course Reference No: TGS-2019504357
• Please refer to the Terms & Conditions for more details. 

 

TESTIMONIALS

“I was able to utilize the skills immediately when I went back to work, in providing coaching assistance to my team members and even used some of the techniques when conducting interviews, in order to seek further details into the candidates' capability. I would like to express my gratitude to the trainers and definitely look forward to the next module.“ Financial Services Industry participant

“The two-day course is one of the best training courses I had ever attended. I had learned so much in the two days and will do my best to consciously apply those skills!” Singapore Dai-Ichi participant

"The programme has been well designed. I am glad I came as I have learned a lot from the experienced facilitators." CapitaLand participant

"Laurence and Eng Neo are very good trainers. They engaged me with interesting concepts and shared their coaching experiences. What I learnt  most was their feedback on our role play and how they dealt with all our questions. I want to attend their other courses and learn more from the masters." Oil & Gas industry participant

"I can see how the power of effective coaching inspires greater performance and potential in a team and organization. Throughout the workshop, I felt engaged, motivated and excited about my role as an effective coach. It was indeed an enjoyable and valuable experience" Healthcare Industry participant

“Well done, Interaction was good, Good mix of theory, Practical sharing, Role play, Mindset shift“ Deloitte participant

"Eng Neo and Laurence bring with them a rich depth of knowledge, methods and experiences, which makes this particular course uniquely different from other coaching courses." RMIT University participant

“Great course for someone who’s looking into how to use coaching skills as a leader at work. Course is both useful in terms of concepts and practices. I can use the skills right away.” Associate Partner, Logistics Industry

“A thoroughly rewarding and stimulating course, facilitated by two experienced trainers, Laurence and Eng Neo, made even more interesting and insightful by a diverse group of professionals with a multitude of experiences.  The approach of linking frameworks with hands-on practices and sharing is particularly useful in true and actual learning.  Thank you and continue to inspire other aspiring coaches with innovative and creative examples and case studies.” Sports Management participant

“Good materials and use of different tools and techniques to deliver the training. ” PetroChina participant

"I like the activities which allowed all participants to interact and put into use whatever we’ve learned.  Laurence and Eng Neo are very effective as Trainers and Coaches." ICT Industry participant

"Practical hands-on sessions where we got to practice concepts and skills learnt as well as interaction with the other group members! Interaction with instructors was also good." Singapore-MIT Alliance for Research and Technology (SMART) participant

“The coaching was taught in a very clear, concise manner in a very structured approach. Most importantly, there were a lot of role plays to put our coaching to good use. Well Done!! Thank you Laurence and Eng Neo!” SH Integrated Services participant

“Great workshop. Well organised workshop with mixed classroom format — pre-workshop reading materials, interactive workshop, and post-workshop submission to cement the learning.  Very helpful and knowledgeable facilitators.” Learning & Development lead, Electronics industry

“Enforces self-discovery and awareness for both the Coach and Coachee” ISCA participant

“Excellent trainers with solid coaching skills and experience. Patient, insightful and perceptive.” Investment Consultancy participant

"The content were relevant and interesting. A course I will strongly recommend for aspiring leaders who want to be a better version of themselves." Property Consultancy participant

 

REGISTRATION

Register online by clicking the REGISTER button above on your preferred training dates. (For mobile devices, please click on the small arrow button next to the preferred date to see the Register button).

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